Terms and Conditions

This Agreement is

Between:

Oskar Gilchrist-Grodnicki trading as Oskar – Luxury Wedding Planning of 39/2 West Granton Road, Edinburgh, EH5 1HW (‘the Company’/ ‘us’ / ‘our’), and
The Client(s) (as named in the Booking Form) (‘Client(s)’/ ‘you’/ ‘your’).

Background

Whereas:

the Company is experienced in providing wedding planning services to clients who are ‘Consumers’ in accordance with the definition as set out in Section 2 of the Consumer Rights Act 2015; and
The Client wishes to engage the Company to, and the Company agrees to provide, wedding planning services for the Client’s Event, as defined in Clause 1 below and in the attached Booking Form, in accordance with the terms and conditions set out below.

IT IS AGREED as follows:

Interpretation

The following definitions and rules of interpretation apply to these terms.

Definitions

“Booking”	means your booking of Services for the Event;
“Business”	means any business, trade, craft, or profession carried on by you or any other person/organisation;
“Business Day”	means Monday to Friday inclusive excluding bank and public holidays in Scotland;
“Consumer”	means a “consumer” as defined by Section 2 of the Consumer Rights Act 2015 and in this Agreement means an individual who receives or uses our Services for the individual’s personal use and for purposes wholly or mainly outside the purposes of any Business;
“Deposit”	means the deposit amount stated in the Booking Form, payable on the date hereof on account of the Fees;
“Event”	means your wedding in respect of which we shall provide the Services;
“Fees”	means the total amount payable for the Services including the Deposit as set out in Schedule 2;
“Booking Form” “Pre-contract Information” Privacy Notice	means the booking form attached to this document at Schedule 1. means the information which we must provide to you prior to entering into this Agreement and which shall form part of this Agreement and which information is set out in writing in Schedule 4. means the notice set out at Schedule 3.
“Regulations”	means The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
“Services”	means our wedding planning services as specified in the Booking Form to be carried out on the dates, times and for the period as specified in the Booking Form attached hereto or as otherwise agreed in writing;
“we/us/our”	means the Company;
“you/your”	means the Client(s) as specified above and to whom we agree to provide the Services for all or part of the Event. Where more than one Client is named in the Booking Form, it shall mean all or any of you; and
“Venue”	means the premises identified in the Booking Form at which the Event is to be held, being any premises reserved by you for the Event.

Interpretation

where we refer to a party, such reference includes that party’s personal representatives, successors and permitted assigns.
where we refer to a statute or statutory provision, such reference is to that statute of provision as it may have been amended or re-enacted.
The Schedules form part of this Agreement.

Your Booking
- The details of our Services and Fees as stated in the Booking Form is valid for a period of 14 days from the date stated in the Booking Form, unless otherwise specified. We will not reserve or guarantee any Booking unless you have signed and returned this Agreement and paid the Deposit within 14 days from the date stated in the Booking Form.
- By signing this Agreement, you confirm that the details of the Services you require and the Event are set out accurately and fully in the Booking Form. Should any of the details not be accurate and complete, we will not be liable for any delay or inaccuracies in the Services we provide caused by your failure to provide us with accurate and complete information.
- If You make any further request after signing this Agreement, this should be made in writing and agreed by us in writing that it will apply to the Booking. Liability for misunderstandings on instructions placed verbally is not accepted.
- We will provide the Services in accordance with the Booking (subject to any changes agreed in accordance with these Terms) and in doing so will exercise reasonable skill and care.
- We do not provide services to anyone under the age of 18.

Variation
- You may request changes to this Agreement no later than 8 weeks prior to the Event. We will use reasonable endeavours to accommodate any requested change, but we shall be under no obligations to do so. If we do make a change requested by you, we shall be entitled to amend the Fees as a result of the change (if applicable) and will notify you of any such amendment to Fees as soon as practicably possible following receipt of the request to make the change.
- Following such request:
- if we notify you that we accept your request subject to an amendment to the Fees and you accept the amended Fees, you may confirm your agreement to pay the amended Fees to us in writing; or
- If you are not willing to accept the amended Fees, you may confirm to us in writing either that you wish to:
receive the Services at the original Fees agreed and without the requested change; or
cancel your Booking on and subject to the cancellation provisions in this Agreement.
- If you do not let us have any of the above confirmations within 2 Business Days after we notify you of the amended Fees, the Booking shall remain unchanged, and we will provide the Services at the original Fee agreed and without the requested change.

3.3 We reserve the right to make any changes to the Services which are necessary to comply with applicable laws, comply with health and safety requirements, to implement any technical adjustments or improvements or which do not materially affect the nature or quality of the Services and we will notify you of such changes.

3.4 If we have to make a significant change to the Services due to circumstances beyond our control we will discuss the change with you. If you are unhappy to proceed with the change, you may then contact us to end the contract. You will in the circumstances be charged for any Services provided before the end date of the contract but receive a refund for any part of the Services you have paid for and we have not yet performed.

Third Party Suppliers
- In the provision of the Services, we may negotiate and, subject to your written instructions and consent, sign, on your behalf, agreements for goods and services to be provided by third party suppliers. Whilst we use all reasonable endeavours to recommend only reputable suppliers, you are responsible for determining the suitability of any third party suppliers we recommend and agreeing any third party terms which we negotiate on your behalf.
- You (or we, on your behalf, and with your written consent) will enter into a direct supply contract with any third party suppliers and we shall have no responsibility for the services or the products they will be supplying or any delay in their supply. Any complaint or action you may have against such third party supplier must be made to that third party supplier directly.
- Whilst we will do everything we can to rectify any problems that may arise we cannot accept responsibility for the unsatisfactory performance or products of a third party supplier.
- We will not be liable for any non-observance by you of any third party supplier contract terms.

Your obligations
- To enable us to provide the Services you will:-

5.1.1 provide us with such information as we require to enable us to perform our obligations under this contract. You will provide such information in a timely manner and will ensure all such information is complete and accurate;

5.1.2 cooperate with us at all times in relation to the delivery of the Services;

5.1.4 ensure that we are provided with such access to the Event venue as we may reasonably require;

5.1.5 attend pre-arranged consultations with as at the times, locations and dates we agree. If you are unable to attend a consultation you must provide us with not less than 24 hours prior notice. If you fail to provide this notice, you will be charged additionally for any re-arranged consultation;

5.1.6 adhere to any timings we agree for the performance of the Services.

If we cannot perform our obligations under this Agreement or we are delayed in doing so because you or your third party suppliers have not complied with their obligations:-

5.2.1 we may suspend the Services until such time as you or your third party suppliers have complied with your obligations;

5.2.2 we will not be responsible for any delay in the supply of our Services or any additional costs you may incur as a consequence;

5.2.3 you may be charged additional charges to cover any extra services or costs we incur or are required to perform;

5.2.4 we may end this Agreement.

Payment Terms

Deposit

The Deposit is payable on the date of this Agreement and you agree that this is a fair proportion of the overall Fee used to reserve the Booking.
You agree that the Deposit will be used to cover our costs in preparing for your Event including communicating with you and carrying out the Services specified in the Booking Form. For the avoidance of doubt, and save where otherwise agreed with you, our Services start immediately from the time of the Booking being confirmed.
[You agree that we will additionally charge you for our reasonable expenses, including travelling expenses, hotel costs, subsistence and associated expenses and for any site visits we are required to attend for the purpose of carrying out the Services, provided we notify you of such in writing in advance.]

Payment of the balance of the Fee

After You have paid Us the Deposit, you shall pay the balance in accordance with the payment Schedule set out in the Booking Form in pound sterling and in full and cleared funds by no later than 14 days from the date of the relevant invoice and in any event, the full balance must be received no later than 6 weeks before the date of the Event. If this Agreement is made less than 6 weeks before the Event, you must instead pay the balance of the Fees with the Deposit when you sign this Agreement.
Where there is more than one Client named in this Agreement, you agree to be jointly and severally liable to pay the full Fees as set out in the Agreement.
You must pay the Fees for all Services that we fully provide to You. We reserve the right to charge interest (usually 2% above the Bank of Scotland base rate) on any late payments.

The Client shall notify us of any disputed amounts within 5 working days of the date of the invoice or request for payment. The Client shall pay the undisputed amount within 14 days of the date of invoice. The disputed amount may be withheld until the dispute is resolved but shall bear interest as set out in Clause 6.6 if found to be due.

Where relevant, our Fees are calculated based on a start time and end time if specified in the Booking Form. Any delays caused by you, or any third party suppliers engaged by you, to any scheduled time limits may incur additional labour charges of £125 per each delayed (or part) hour. We are not responsible for any charges incurred due to any delays arising caused by you. Any additional time spent providing Services will be deemed as approved by you.
All Fees quoted include VAT.

Cancellation or Rescheduling
- Under the Regulations You have the right to cancel this Agreement within 14 days of the date of this Agreement and your payment of the Deposit without giving a reason.
- If the Booking Form provides for any Services to be provided on a date which is before the end of that 14 day period at your request, and we do so, you may not cancel those requested Services and you must pay for them.
- You may reschedule (see in addition Clause 8.6) or cancel your Booking or any Service for any reason, at any time. The following shall apply to such cancellations:
- In the event this Agreement is cancelled by you, you agree that we will have lost the opportunity to offer our services to others and will incur additional costs in attempting to book our services for the date reserved for your Event. You agree that the exact amount of our damage will be difficult to determine. You agree that the liquidated damages clause in this Agreement is a reasonable effort by you and us to agree in advance the damages that we will suffer due to a cancellation. Therefore, you agree that should you cancel your event for any reason, you will (save as otherwise provided) pay as liquidated damages to us immediately upon notice of cancellation the following percentage of the total amount of our services for your Event, as follows:

7.4.1 If you cancel your Booking or any specific Service, we shall be entitled to retain, or charge you, (as applicable):

7.4.1.1 subject to the remaining sub-Clauses of this Clause 7, any charges to cover services, products or expenses which we have already performed, provided or incurred up to the date of receipt of your notification of cancellation specifically for your Booking or the cancelled Service (as applicable) (Incurred Costs).

7.4.1.2 any charges in respect of which you are reimbursed by insurance [(we will not charge as Incurred Costs any sums which we are able to recover through our insurance)];

7.4.2 If you cancel more than 12 months before the Event or the cancelled Service (as applicable), we will refund all sums paid, save for Incurred Costs;

7.4.3 If you cancel more than 9 months but less than 12 months before the Event or the cancelled Service (as applicable), we will refund all sums paid, save for Incurred Costs up to the amount of the Deposit and 50% of the balance of the Fees;

7.5.5 If you cancel less than 9 months but more than 3 months before the Event or the cancelled Service (as applicable), we will refund all sums paid, save for Incurred Costs up to the amount of the Deposit and 50% of the balance of the Fees;

If you cancel less than 3 months before the Event or the cancelled Service (as applicable), we will not refund any sums paid.

The cancellation fees will be payable or any balance refunded to you (as applicable) within 21 days of the date upon which you notify us in writing of the cancellation Where we are. unable to calculate your refund, you agree that we may hold on to the Deposit until the original Service dates have passed and an assessment of the charges can be made by us.

7.7 We will use reasonable endeavours to mitigate Incurred Costs in an attempt to reduce the amounts payable by you. In the event postponed date, we shall give you a full refund of Fees paid less any Incurred Costs that cannot be repurposed (notwithstanding any other provision in this Clause 7).

Our Right to cancel
- We may cancel this Agreement at any time with immediate effect by giving you written notice if:

8.1.1 you do not make payment of our Charges to us when they are due and you fail to remedy that failure within 7 days of us reminding you that payment is due. This does not affect our right to charge you interest under Clause 6.6; or

8.1.2 you fail to comply with these Terms in any other material way and you do not remedy the failure within 7 days of us asking you to in writing; or

8.1.3 you become bankrupt or make any arrangement with your creditors or are otherwise unable to pay your debts when they fall due.

If you wish to cancel your Booking or any Service due to our material delay in performing any of the Services due to an event outside our control, then Clause 8.4 shall apply.
If cancellation under sub-Clauses 8.1.1 or 8.1.2 occurs we will charge you as if you had cancelled in accordance with Clause 7.5.3 to 7.5.6 (inclusive).

8.4 If we cancel at any time under sub-Clause 8.2 because our performance of the Services under this contract is delayed by an event outside our control (which shall include but not be limited to acts of God, fire, explosion, adverse weather conditions, flood, earthquake, terrorism, riot, civil, commotion, war, hostilities, strike, work stoppages, slow–downs or other

industrial disputes, accidents, riots or civil disturbances, acts of government, pandemic, epidemic, lack of power and delays by suppliers or material shortages) then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract. You will in the circumstances be charged for any Services provided before the end date of the Agreement but receive a refund for any part of our Service you have paid for and we have not yet performed. We may alternatively, with your consent, re-allocate the outstanding Services to another provider.

8.5 For the purposes of this Clause 8 (and in particular, sub-Clause 8.1.2) a breach will be considered ‘material’ if it is not minimal or trivial in its consequences to us. In deciding whether or not a breach is material no regard will be had to whether it was caused by any accident, mishap, mistake or misunderstanding.

Rescheduling

All requests for the rescheduling of the Event must be notified in writing to us in accordance with these terms and conditions and are subject to availability. The Client must include in the request, particulars of:

8.6.1 the original confirmed Event as specified in the Booking Form) that you wish to transfer and release;

8.6.2 the proposed new Event details that you wish to book.

8.7 A request by you to reschedule must be agreed in writing by us. Any confirmation of our agreement to your request to reschedule shall be subject to you completing a new Booking Form and returning it to us together with a Deposit (save where we hold your original Deposit) and any additional applicable fees or charges that may be due in respect of the booking (in each case as notified by us to you) within 10 days of the date of our confirmation of the rescheduling in accordance with this Clause 8.7. We will also include details of due dates for the payment of any balance due for the rescheduled Booking.

8.8 You acknowledge that the Fees may change as a result of the rescheduling.

8.9 Provided you comply with the above Clause 8.7 within the 10-day period, then the new Event will be booked under a new agreement and the original Booking will be cancelled. If you do not so comply then we reserve the right to cancel the original Booking without further notice to you.

8.10 If, due to exceptional circumstances including, but not limited to, illness, accidents, or bereavement affecting either you or any other person for whom the Event has been arranged, or your inability to run the Event due to non-availability of the Event venue, you cancel the Services (or any of them) without giving us at least 60 days prior notice, We will consider the circumstances and in our discretion decide whether to waive any charge for late cancellation that we are entitled to make under the above provisions of this Clause 8. You are strongly advised to obtain wedding insurance for any such occurrences.

Limitation of Liability

9.1 We have in place professional indemnity insurance cover for the services we provide. We would nevertheless advise you prior to making a Booking, to obtain wedding/ event insurance that provides (as a minimum) sufficient cover for the risk of the Event being unable to proceed as a result of unforeseeable circumstances or cancellation and to consider more comprehensive wedding/ event insurance against your other risks (such as potential financial commitments to other suppliers for the Event).

9.2 we are not responsible for a delaying event caused by events outside our control our control, as long as we have taken the steps set out in Clause 8.4.

9.2 We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of this Agreement or as a result of our negligence (including that of any of our employees, agents or sub-contractors). Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when you entered into this Agreement. We will not be responsible for any loss or damage that is not foreseeable.

9.3 We are providing our Services for private (i.e. non-commercial) purposes only. We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

9.4 Nothing in this Agreement seeks to exclude or limit our liability for failing to perform our obligations with reasonable care and skill or in accordance with information provided by us about ourselves, or any other aspect of our services, nor for any materials or other goods supplied by us that do not conform with your legal rights.

9.5 Nothing in these Terms and Conditions seeks to exclude or limit your legal rights as a consumer, for your information we set out some of your key rights below:

Where you purchase services the Consumer Rights Act 2015 says:

You can ask us to repeat or fix a serviceif it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
If a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable.
If a time hasn’t been agreed upfront, it must be carried out within a reasonable time
- For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

Miscellaneous Matters

10.1 Data Protection (Personal Information)

For complete details of our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to our Privacy Notice attached.

10.2 Notification

Where you want to contact us or you are required to notify us in writing regarding or under this Agreement, you can contact us by telephone email or post using the contact details set out in the Booking Form.
We will contact you or write or email you using the contact details or the email or postal address set out in the Booking Form.

10.3 We can transfer our Agreement with you, so that a different organisation is responsible for supplying your Services. We will tell you in writing if this happens and we will ensure that the transfer won’t affect your rights under the Agreement or we will contact you to let you know if we plan to do this. If you are unhappy with the transfer you can contact us. to end the Agreement within 14 days of us telling you about it and we will refund you any payments you’ve made in advance for Services not provided.

10.4 You can only transfer the Agreement with us to someone else if we agree to this.

10.5 Nobody else has any rights under this Agreement which is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

10.6 If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

10.7 Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.

10.8 We are required by the Regulations to ensure that certain information is given or made available to you as a Consumer before we enter into this contract. We have included the information itself either in this Agreement for you to see before you sign, or we will have made it available to you before entering into this Agreement. All of that information will, as required by the Regulations, be part of the terms of our contract with you as a Consumer.

Disputes
- We will try to resolve any disputes with you quickly and efficiently.

10.9.2 If you are unhappy with:

the Services;
our service to you generally; or
any other matter,

please contact us as soon as possible.

If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:

let you know that we cannot settle the dispute with you, and
give you certain information required by law about our alternative dispute resolution provider.
- If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.

10.10 Governing Law

This Agreement and the relationship between you and us (whether contractual or otherwise) shall be governed by and construed in accordance with the laws of Scotland.

SCHEDULE 3 – PRIVACY POLICY AND NOTICE

We want to protect your privacy and confidentiality. We understand that all users of our website are quite rightly concerned to know that their data is being used lawfully. We take our responsibilities under GDPR, very seriously and we want to comply with the spirit and the letter of the guidance provided by the Information Commissioners’ Office

You can find information about ICO at their website https://ico.org.uk/

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

We do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.

The law requires us to determine how we process different categories of your personal information and to notify you of the basis for each category.

If the basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data.

Information we process because we have a contractual obligation with you

When you buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

1.1. verify your identity for security purposes

1.2. sell products to you

1.3. provide you with our services

1.4. provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Information we process with your consent

Where there is no contractual relationship between us, such as when you browse our website or ask us to provide you with more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally.

We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us [email address].

Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation. This can include your personal information.

Website usage information

We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not associate such information with an identifiable person.

Cookies

Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website.

Here are the ways we use cookies:

to record whether you have accepted the use of cookies on our website. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our site will not work well for you.

to allow essential parts of our website to operate for you.

to operate our content management system.

to operate the online notification form – the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser.

to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.

to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.

to store your personal information so that you do not have to provide it afresh when you visit the site next time.

to enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.

Complaining

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify anyone.

Use of site by children

We do not market to children, nor do we sell products or services for purchase by children. If you are under 18, you may use our site only with consent from a parent or guardian.

Disclosure to Government and their agencies

We may be required to give information to legal authorities if they request, or if they have the proper authorisation.

Retention and Review or update or remove personally identifiable information

We keep your personal data only for as long as required by us to provide the services you have requested, comply with the law or to support a claim in court. You may review or update the information that we hold about you, or if you wish, request the removal of any information about you from our website.

To do this please contact us at:

oskar@oskarweddings.com

39/2 West Granton Road, Edinburgh, EH5 1HW.

If you have any questions regarding this privacy policy and notice, please contact us.

SCHEDULE 4 – PRE-CONTRACT INFORMATION

PRE-CONTRACT INFORMATION

Oskar Gilchrist-Grodnicki trading as Oskar – Luxury Wedding Planning

Where to find information about us and our services

You can find everything you need to know about us:

on our website https://oskarweddings.com/. (Note that every wedding is different and images on our website are for illustrative purposes only); or
from our sales staff (see our contact details below).

Summary of Key Terms in our agreement with you

When you sign this agreement with us, you are agreeing that:

We charge you an initial deposit when you enter into an agreement with us.
The Booking Form sets out our fees and charges and when they are payable. All fees and charges include VAT.
We charge interest on late payments.
We’re not responsible for delays outside our control.
You’re responsible for making sure the details regarding your requirements are accurate.
You have a legal right to change your mind.
You can end an on-going contract.
You have rights if there is something wrong with your service.
We can suspend supply (and you have rights if we do).
We can withdraw services.
We can end our contract with you.
We don’t compensate you for all losses caused by us or our services (see below).
We use your personal data as set out in our Privacy Notice [https://oskarweddings.com/privacy-policy/].
You have several options for resolving disputes with us (see below).
You have legal rights pursuant to The Consumer Rights Act 2015:

Summary of your key legal rights

The Consumer Rights Act 2015 says:

You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
If a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable.
If a time hasn’t been agreed upfront, it must be carried out within a reasonable time.

Note that we don’t compensate you for all losses caused by us or our services:

We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:

It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We’re not responsible for delays outside our control.
Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
A business loss. liability for any loss you suffer in connection with your trade, business, craft or profession

Complaints and Disputes:

If you have a query or a complaint, you can:
- email us at oskar@oskarweddings.com
- or write to us at 39/2 West Granton Road, Edinburgh, EH5 1HW
If we are unable to resolve a dispute with you, you can still resolve a dispute without going to court and we will give you details of the Alternative dispute resolution organisation we use. This is an independent body which will consider the facts of a dispute and seek to resolve it, without you having to go to court.
If this doesn’t resolve the dispute, you can go to court.

Other important terms that apply to our agreement with you:

We may be able to transfer our agreement with you, so that a different organisation is responsible for supplying your service.
You can only transfer your agreement with us to someone else if we agree to this.
Nobody else has any rights under this agreement.
If a court invalidates some of this contract, the rest of it will still apply.
Even if we delay in enforcing this contract, we can still enforce it later.

The undersigned are authorized to sign and enter into this contract.